How can we help?

We recommend you allow up to 60 minutes for your visit. This includes a safety briefing, intro VR experience, group VR experience of choice and some time in the bar. Timings may vary for larger groups of 12+.

Please arrive 10 minutes prior to your booking time to ensure a seamless experience.

The player limit depends on the venue and your chosen VR experience. You can book up to 24 people directly online, our system will account for the maximum number of players per game and reserve enough space for everyone.

Larger group or special requirements? Visit our group activities page for details.

Each of our VR experiences have a suggested minimum age.

Parents/guardians can use their judgement to decide if the content is suitable and if their child can operate the equipment. Players under 18 must be accompanied by an adult, though they don't have to join in the experience.

Yes, you can edit your booking up to 48 hours before your booked session. Log in to your profile, go to "My Bookings" and click on "Edit Booking".

Yes, advanced bookings are required at The Park. Choose your VR experience and secure your spot here. Have fun!

Simply head to our bookings page and follow the easy steps to secure your spot. Our online system ensures a seamless experience.

Currently, we only accept online bookings. It's quick and easy, just visit our bookings page.

Simply log in to your account, go to 'My Bookings', click on 'Edit Booking' and make the changes. There is no charge when making changes up to 48 hours before your VR experience.

If you booked without an account, just create one using the same email, and you're good to go.

Yes, you can edit your VR experience up to 48 hours before your booked session. Log in to your profile, go to "My Bookings" and click on "Edit Booking".

Within 48 hours of your visit, please ask our hosts on arrival and they will switch to another VR experience for you.

Absolutely! Up to 48 hours before your booking and if spots are available, you can edit your booking on your profile and add more players.

Don't have an account yet? No problem, create one using the same email address you made your booking with.

• Price remains the same: no extra payment is required.

• Price increase: eg. adding extra players, you can pay the additional charge at checkout. The updated receipt will be added to your booking, accessible from your profile.

• Price decrease: eg. removing a player, we'll create a voucher for the remaining value. Please note that this is not an automated process. Our team will process and send your voucher to the email address provided as soon as possible."

With a Customer Profile, you can view, edit or cancel upcoming bookings and check receipts.

Sign up when making a booking or create a profile at any time by clicking the 'user' icon on our website.

Yes, by choosing ""Guest Checkout"". However, please note that you can only edit your booking if you have a customer profile.

To access additional features and flexibility, we recommend creating a profile during the booking process.

Yes, you can change your details and password.

Note for Google sign-in users: some details are linked to your Google Account and cannot be edited within our system.

We're sorry to see you go! Please log in to your account, visit "My Profile," and click on "Delete Account."

Please Log in, go to the "Security" page, and select "Change Password." You'll be prompted to provide a new password. For security purposes, you may be required to enter a verification code sent to your email address.

• Public Booking: This is our default option for bookings of less than 5 players. With this shared and collaborative experience, other players and small groups may join your adventure (up to the experience's maximum number of players). No additional fees apply to public bookings.

• Private Booking: This option ensures exclusive access to the playing field for smaller groups who prefer a more focused experience, guaranteeing not being paired with others. Your booking becomes private either by booking 5+ players or by paying a small private booking fee.

Note that the VR experiences ""The Snitch"" and ""Nanoclash Focus"" are automatically private bookings due to their minimum player requirements.

For bookings under 5 players, choose the 'private' option during the booking process. Bookings of 5 or more players are automatically private with no extra fee.

Other players may join you, but only if they book the same experience for the same time as you. At quieter moments, your group may well be the sole participants in a public booking.

Absolutely. Our carefully scheduled sessions ensure that each player, regardless of booking type, receives ample time to fully immerse into the virtual world. However, with a public booking, it's possible other people may join your VR experience.

We are keen to support solo players in the future, and allow them to join public games where there’s availability. We aren’t set up for this quite yet, but it’s something we’d love to explore in the future.

If you have paid for a private booking for less than 5 players, you can bring up to 5 players at no extra cost. (eg. You have paid for 3 players, and paid a private booking fee. You can bring along two extra players if you wish).

If you’d like to increase your booking to more than 5 players, please contact us and we will be happy to arrange it for you.

No, discount codes only apply to the ticket price.

To ensure fairness and optimise our availability, it's not possible to remove or refund a private booking fee after a booking has been made.

Our venues feature an open plan design. You won’t have an individual room, but the open space allows for a dynamic and engaging environment where you can fully enjoy the virtual adventure with your team. Not having physical walls won’t impact the experience. With large groups you can watch and see each other playing.

Bookings are non-refundable. If you cancel your booking up to 48 hours in advance, you will receive a voucher for the ticket amount (not for upgrades). Please note that cancelling within 48 hours means you do not qualify for the voucher.

Have you checked all our FAQs? We’re hoping you’ll find the right answer on this page, but if not, you can reach us on our contact page.

If you have arranged a bespoke booking, please reach out to your contact person for help.

Absolutely! It's our specialty. Check out our group activities pages to learn more about our group activities, venue hire and custom package options.

We have various package options available. Explore our Group activity pages to find the package that suits you best.

• For Team events of up to 24 players where you just want to add drinks or an hour open bar, you can book directly on our site.

• For Team events over 24 players, request a quote and let us know your preferred package and we'll create the perfect event for you!

Absolutely! Although each VR experience has a player limit, our venues feature multiple playing fields and a VR intro zone featuring such games as the infamous 'Plank'. For large groups, we implement a pass-through system to minimise wait times. Open-plan venues with dedicated areas for relaxation ensure your team can still connect during the visit.

Our cutting-edge VR technology transports teams into immersive virtual environments where effective communication, collaboration, and camaraderie are essential. These challenging adventures help teams build stronger bonds and enhance problem-solving skills in unique scenarios. Our VR experiences are perfect for corporate team building.

Your quote for a team event at The Park is valid for 5 days. We understand that decision-making can take longer, so please let us know if you need more time. If your event is approaching soon, the quote may have a shorter validity period.

Absolutely. If you book directly online, you'll have the option to checkout as a Business and enter your business details. Your invoice will be provided after payment.

For custom packages, please make sure to let us know your VAT/PO number and the team will arrange an invoice for you. Please note that all invoices must be issued and paid for before your event.

Payment for a team event is made by invoice, with a convenient link to pay online via card. Bank transfer is also an option so please speak to the team when booking.

When booking directly on our website, you must select the number of players at checkout, but you can still edit your booking up to 48 hours before the experience.

For enquiries for groups over 24 people, we base the quote on the given number. If it changes closer to the event, no problem, just keep us posted. Ideally, finalise numbers at least two weeks before the event. We can't refund for fewer players. However, we're happy to provide a voucher.

For sure! We've got your refreshments covered at our bar area! You can arrange a hassle-free drinks package when making your booking or pay for your drinks at the bar.

For larger groups over 24, we offer various catering options. Let us know your requirements when requesting a quote.

Many of our venues feature dedicated meeting rooms perfect for team updates or meetings before your VR adventure (equipped with tea, coffee, water, and Wi-Fi). Check out our group activities pages for more info.

Planning a large event? Consider hiring our venue exclusively for full access to the meeting room, flexible use of VR experiences and playing fields, and, of course, an open bar.

We operate in several locations in various countries. To find the right address and travel instructions of the location closest to you, click here.

Please arrive 10 minutes before the start time of your VR experience to ensure you don't lose any of your playing time.

Virtual reality is a computer-simulated reality experienced through specially designed VR headsets. Once you put on the headset, it feels like you're transported to a completely virtual world, allowing you to freely explore in complete safety.

Although you'll physically remain in The Park play area, the experience is fully immersive and interactive. You can communicate and interact with friends and other players in the virtual world. Your physical actions in the real world affect the virtual environment, but rest assured, none of the virtual adventures will impact the real world around you.

In our VR experiences, you can move freely within an open playing area wearing a VR headset that is completely wireless with no cables to worry about. This unique experience enables you and your team to see each other in the game, creating a fully shared and immersive experience. Move through the virtual world as you walk through real space without obstacles. Don't worry, you'll be warned if you are leaving the playing field.

Get ready for an unforgettable VR experience. Expect a warm welcome by friendly hosts who will guide you through your visit. Start with a short, intense VR intro that amps up the excitement before diving into the main event, an immersive free-roam, group VR experience.

If you're up for it, feel free to extend your stay and soak in the vibrant venue atmosphere while having a drink at our bar. The exact length of your visit may vary depending on the size of your group, venue, upgrades etc. but we recommend allowing 1 hour for your visit.

Absolutely! Our VR experiences are unlike any other game that you may have tried before. Unlike traditional video games, here you will be fully engaged in a virtual world that you can explore freely. We offer various options for all age groups and interests, and new experiences will become available regularly, so there’s something fun for everyone.

Our VR hardware is designed in a way that minimises any dizziness or motion sickness you might normally feel from virtual reality you may have tried at home. If you do feel dizzy or unwell at any point, our friendly hosts are trained to help you.

We want you to be comfortable as you will be moving around. So remove your jackets or heavy clothing before the experience starts, because it can get quite warm. We also recommend you wear a pair of flat, comfortable shoes. No heels will be allowed, for your own safety.

Yes, you will! A digital version of them, at least. They will see your avatar too, so give them a wave or a high five!

Don’t worry, our playing areas are large and free from obstacles so you can move around them freely. If you are leaving the playing area or approaching a wall or obstacle, you’ll get a warning.

Absolutely! From the lounge/bar area, you can watch the game on a big screen. It’s always nice to see your friends, family, or co-workers in action. You’re welcome to come cheer them on or take photos/videos.

Yes of course, we encourage it! You won’t be able to take pictures yourself while playing with the VR headset on, but if you have friends watching, they can take pictures and videos of you playing. Our friendly hosts will also be happy to help if they are available.

Yes, what a unique and creative gift idea! It’s the perfect gift for your loved ones (or as a corporate gift). Find more info on gift cards here.

You can buy your gift card here. It takes just a few clicks to buy a gift card loaded with the amount you choose.

Yes of course! Please find all information on our giftcard page. Did you know that year-end gifts are fiscally encouraged and, with a purchase price of less than €40, they are 100% tax-deductible!

All our gift cards are valid for 12 months after purchase.

When booking a VR experience, you'll be able fill in the discount or voucher code before payment.

Yes, absolutely! You have to be 18+ minimum. We’re looking for flexible and enthusiastic students who want to work both on weekdays and on weekends. Click here to see our job offers.

Absolutely! We're always looking for enthusiastic and motivated students who want to do an internship. We offer a welcoming and pleasant atmosphere with the opportunity to learn and grow within a young team. If you’re interested, send an email with your CV, a short cover letter, and what kind of internship you would like to do via this this link.

We appreciate your interest and enthusiasm! Please contact us via our contact page.

The VR experiences we offer can only be played at our locations, but we love a challenge. If you’re a company or events organizer looking to use VR at your event, check out our VR on location offering.

Absolutely! Each venue has a bar or lounge where you can catch the action on a big screen while indulging in a range of drinks. Some venues may have a selection of snacks/crisps available. For those interested in catering options, this can be arranged for groups over 24 people, please request this in advance via this link.

If the frames of your glasses are less than 142 mm wide and 50 mm high, they will fit inside our VR hardware. However, we suggest, if possible, that you wear contact lenses instead.

Although our VR experiences do not require any extreme physical action, we do not recommend it for people with heart conditions or epilepsy. If you’re not sure if you would be able to participate, please contact us.

We do not recommend our VR experiences if you are more than three months pregnant. If you have any doubts, please contact a health professional.

Some of our games can be played while in a wheelchair. Not all of our locations are accessible to wheelchairs though. Please contact customer support to see what locations and games are suitable for your needs.

We've crafted VR experiences for various age groups. Here's a quick guide for kids:

• Mask of The Pharaoh (Age 7+): Explore a whimsical Egyptian world, solving puzzles and trying archery.

• The Snitch (Age 9+): Collaborate to uncover the snitch with quiz elements. Please note: the game structure involves one person being eliminated around halfway through the experience.

We have many other thrilling Adventures with a recommended minimum age of 12. The Hallow, Don’t Scream, The Break-in, Mission Planet X and Nanoclash Focus can be played by younger children but parental discretion is advised.

Our commitment is to create a safe and enjoyable experience for all ages. If you need further assistance in choosing, feel free to reach out.

Any player under 18 must be accompanied by an adult. The adult/guardian onsite does not have to take part in the VR experience. Of course, our VR hosts will ensure your children have the best experience, so you can relax and enjoy a drink from our bar in one of our comfortable seating areas.

Yes, kids parties are only available on request. Please visit our Kids Party Page to get a quote.

To secure your preferred date and ensure availability, we recommend booking at least 2 weeks in advance for kids parties. We'll do our best to accommodate last-minute requests. If you have any specific requests or concerns, feel free to reach out, and we'll be happy to assist.

Kids Parties on request take advantage of a reduced ticket price to celebrate the special occassion. This price is only possible when organising your kids party on Wednesdays from 12pm-4pm and at weekends from 10am-12pm.

If you want to organise a Kids Party outside these hours, you can directly book online, but you would have to pay the normal ticket price for the VR experience. In this case the drinks, the possibility to bring along your catering and rent out a private space will not be possible.

Please inform us when someone has a food intolerance or allergy when requesting a group activity experience or at least 10 working days before your event.