General terms and conditions of The Park Playground

These Terms and Conditions apply to all agreements between The Park Playground UK Limited, with registered office in 3rd Floor, Waverley House, 7-12 Noel Street, London, United Kingdom, W1F 8GQ and with company number 12589973 (hereinafter: “The Park”) on the one hand, and the customer (hereinafter referred to as: “the customer”) on the other.

Any order, purchase or booking incorporates our General Terms and Conditions and the regulations for users of the Service (the “Regulations”) and implies the knowledge and acceptance of them by the customer. Any other terms and conditions of the customer can in no way apply (expressly or otherwise) to the contractual relationship between the parties.

We can amend our terms and conditions at any time and you should review them each time that you book with us.

1 Terms and Conditions of Sale

Article 1.1 The Service

The products and services that are offered by The Park and that will be delivered by the customer after purchase (the “Service”), as well as the applicable price (the “Price”), are described on the Website. Only the information that is available on the most current version of the Website is valid, to the exclusion of information on older versions of the Website or on other websites or places. The Park reserves the right at any time to amend the description of the Service and of the Price on the Website to address any clerical or other errors and may treat as void any agreement made on the basis of erroneous information.

The Park reserves the right to change the Price at any time and without prior notice. The price posted on the Website at the time of the Purchase will apply to the Purchase.

The Park will make every effort to provide the Service in accordance with the description given at the time of booking. However, The Park reserves the right to change the content of the Service (for example, the VR-games that are made available) at any time and without prior notice, without this giving rise to any right for the customer to compensation or the reimbursement of a purchased Ticket provided that there is no material reduction in the quality of the Service received by the customer.

Article 1.2 Purchase of the service

Unless expressly provided otherwise, an access ticket to the Service (“Ticket”) will only be valid of purchased directly from The Park or one of its authorized commercial partners. The various steps to proceed with the purchase of a Ticket, as well as the available payment methods, are described on the Website (and, where applicable, the website(s) of the relevant partner(s)). A purchase will only be complete once The Park has received confirmation from the payment institution that payment has been accepted ( “Purchase”). As the payment module is operated by a third party The Park declines any liability with regard to the online payment process.

Where Tickets are purchased from a commercial partner, the terms and conditions of the partner may also apply.

Article 1.3 Quotation

Where The Park provides a quotation, it will remain valid only for the period specified by The Park. If no period is stated, The Park is under no obligation to accept an order made in relation to it. On acceptance of an order by The Park, it shall be entitled to invoice and the customer is obliged to pay in accordance with the payment conditions below (see Article 1.8).

Article 1.4 No right of withdrawal

The customer does not have the right to cancel his purchase unless The Park is notified of cancellation at least fifteen days before the date of the Ticket.

Article 1.5 Change of ticket

Tickets or vouchers are personal, and cannot (except for the limited refund right above) be taken back or refunded, nor may they be transferred or resold.

Up to one week before the date of the provision of the service, the customer can change the date of the Ticket if there are still places available.

Any voucher or credit note is valid for one year, and can only be used for the purchase of a new Ticket. The new Ticket that is obtained with a voucher cannot be changed or exchanged again.

Article 1.6 Gift vouchers or discount coupons (codes)

The customer can purchase a gift voucher as a gift.

The rules that apply to Tickets and vouchers also apply to gift vouchers and discount coupons, subject to any special conditions stated on the gift voucher or discount coupon.

Gift vouchers cannot be combined with other promotions. Discount coupons also cannot be accumulated and only one coupon may be used in relation to a purchase.

Article 1.7 Force majeure

If The Park is temporarily unable to perform the agreement or the Service due to a force majeure event, it will have the right to suspend its obligations for the duration of the force majeure event. In the event of a force majeure event, The Park's obligation is limited to offering the customer a voucher that will be valid for one year (and no compensation will be payable).

Force majeure events include (but are not limited to): strikes, protests, acts of terrorism, lock-downs, fires, pandemics, epidemics, power failures, breakdowns in the IT and/or software infrastructure and restrictions imposed by local or national government.

Article 1.8 Payment terms

Where a Ticket is purchased other than on the Website, the customer must pay The Park’s invoice no later than the due date indicated on the invoice, or 48 hours before the provision of the Service, depending on which term expires first.

If payment is not made 48 hours before the time of provision of the Service, The Park has the right to cancel the Service but shall offer a voucher of equal value to the customer upon receipt of payment. The customer remains obliged to pay the invoice.

If the customer does not pay an invoice on the due date, The Park shall be entitled to:

  • (a) charge interest on the outstanding amount at the rate of 8% over the base rate of The Park’s bank’s base rate from time to time and to invoice the Customer for the amount of £25 to cover The Park’s cost of recovery; and/or

  • (b) terminate this agreement without sending a payment reminder to the Customer.

2 Regulations for users of the Service (Regulations)

Article 2.1 Acceptance of the regulations

The Regulations apply to anyone who obtains access to the site at which the Service is provided (Location) and to anyone who makes use of the Service (the “User”).

By using the Service, each User fully accepts the Regulations and agrees to comply them.

Article 2.2 Ticket validity

The Ticket is valid, and gives access to the Service described on the Ticket exclusively on the date, at the start time and until the end time stated on the Ticket.

The way(s) in which the Ticket can be used and validated is (are) described on the Website. Tickets that do not comply with these requirements will not be accepted (and this will not give rise to any compensation or refund of the Ticket).

Special conditions and restrictions with regard to the validity and enforceability of the Ticket may be described on the Website or on the Ticket (and, as the case may be, the relevant partner website(s)), and will apply in addition to, and as the case may be, in deviation from the provisions of these General Terms and Conditions.

The Park shall not be liable in the event of the unlawful use of a Ticket as a result of loss or theft.

Each User must be at the Location no later than 15 minutes before the start time stated on the Ticket. If the User does not arrive on time, the delivery of the Service is not guaranteed, without this giving this giving rise to any User right to compensation and/or refund..

Article 2.3 Liability

The customer acknowledges that the User (in the case of a minor, the responsible adult), is liable for any damage to persons or goods caused by his/her acts or omissions and for any loss or theft of, or damage to the equipment used by the User when using the Service, at the rates specified on the Website. The customer agrees to refund The Park for any amount claimed from the User by The Park which is not refunded by the User.

3 Miscellaneous

Article 3.1 Complaints and claims

Any complaint that the customer may have regarding The Park must be submitted in writing within a reasonable period of time (which in most cases will be 5 days after the provision of the Service or after the complaint has arisen). The Park is not required to take action in relation to other complaints.

Any claim for damage must be submitted to The Park in writing within a reasonable period of time (which in most cases will be 10 days after the occurrence of the damage). The Park is not liable in relation to other claims.

Where the customer is a business, it agrees that any claim against The Park must be brought against The Park no later than one year after the cause of the claim arose.

The above deadlines are agreed and accepted by the parties in order to avoid a problem with regard to evidence, and to allow The Park to investigate the complaint or the damage in a timely manner and to take the necessary measures.

Where the customer is a business and save to the extent that The Park’s liability may not be limited or excluded by law, The Park’s liability shall not exceed the amount paid by the customer to The Park in respect of the Service the subject of a claim.

Where the customer is a consumer, its statutory rights are not affected by this Article.

Article 3.2 Severability clause

If one of the articles or a part of the General Terms and Conditions is not enforceable, that article or part shall be void and the article or part will be amended by agreement of the parties to reflect the original intention of the parties, as well as the purpose and scope of the applicable provision.

Article 3.3 Forum clause and choice of law

English law is applicable to any dispute between the parties, and the English courts have exclusive jurisdiction.